How can we help?

Trouble connecting, a call that will not start, or someone who should not be on Duo? Send us the details and we will take a look.

Quick troubleshooting

• Update Duo to the latest version from your app store.
• Allow Duo to use the camera and microphone in your device settings — without them the other person cannot see or hear you.
• If you keep waiting for a match or a call will not connect, check your internet connection, switch between Wi-Fi and mobile data, and try again.
• If Settings → Account shows you as offline, tap retry, or close and reopen the app.
• To report someone, email us the time of the call and what happened, so we can look into it.

Response time

We aim to reply within two business days. Please do not include passwords or other sensitive information in your message.